Privacy & Cookie Policy
This Privacy & Cookie Policy (“Policy”) describes how Crypay (“we”, “us”, “our”, or the “Company”) collects, uses, stores, and shares information that you (“you” or the “User”) provide when using our website, interface, API, or any associated services (collectively, the “Services”). This Policy also explains your rights and choices regarding the data we collect and how we use cookies.
1. Scope
This Policy applies to:
- Visitors to our website
- Merchants who sign up to use our payment gateway
- Wallet users utilizing any wallet features we may provide
By using our Services, you agree to the terms outlined in this Policy.
2. What Information We Collect
Visitors of the Website
- Technical information such as IP address, browser type, operating system, and device type
- Usage data such as pages visited, time spent, and features used
- Contact details if you voluntarily provide them (e.g., subscribing to a newsletter or submitting a support request)
Merchants
- Business name and legal entity name
- Business email address
- Website URL and IP address
- Contact phone number
- Additional information may be requested for risk management or compliance purposes
Wallet Users (if applicable)
- Email address
- Full name
- Contact phone number
- Other relevant data to prevent fraud or comply with applicable regulations
3. How We Use Your Information
- To operate, maintain, and improve our Services
- To communicate with you, including updates and support
- For fraud prevention, risk management, and security
- To comply with legal obligations if required by regulatory or governmental authorities
We take appropriate technical and organizational measures to protect your data. However, no system is completely secure, and you acknowledge that any information you provide is at your own risk.
4. Cookies & Tracking Technologies
When you visit our website, we may store or retrieve information from your browser, typically in the form of cookies. Cookies help us recognize your device and enhance your experience.
Types of Cookies We Use
Session Cookies
- Temporary cookies deleted when you close your browser
- Used to maintain session state, authenticate users, and prevent fraudulent activity
Persistent Cookies
- Remain on your device for a predefined period
- Used to remember login preferences, language selection, and other choices for a better user experience
We do not allow third-party advertisers to place cookies on our site. Data collected through cookies is used only by us to improve our Services and user experience.
Your Cookie Choices
You may choose to disable cookies through your browser settings. Please note that doing so may limit the functionality and performance of our website and Services.
5. Data Retention & Deletion
We retain your personal data only as long as necessary for legitimate business purposes or to comply with applicable laws.
You have the right to request deletion (“right to be forgotten”) of your personal information, subject to verification and applicable restrictions.
6. Data Disclosure
We do not sell or rent your personal information.
However, we may disclose information:
- If required by law, regulation, or court order
- To law enforcement or other authorities, if legally obligated
- To prevent fraud or misuse of our Services
7. Changes to This Policy
We may update this Policy periodically to reflect operational, legal, or regulatory changes. Any changes will be posted on this page, and your continued use of the Services signifies your acceptance.
8. Contact Information
For privacy-related concerns, cookie preferences, or data deletion requests, please contact us at:
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